User Manual

Should you experience any problems while using the AnalystAssist platform, please use the index to the left to find the relevant User Manual page, or follow the recommendations below to resolve your issue. If you are still unable to solve your problem, please contact support for assistance.

Please Note: AnalystAssist is optimised for use with a full-HD (1920x1080px) screen & Chrome desktop browser, but will work on all major browsers. Functionality / layout issues may be experienced using different screen resolutions or browsers. AnalystAssist will not work on older laptops with 1366x769px screens, nor on mobile or tablet devices.

Before reporting a problem, please try reloading the screen (click the circular arrow icon in your browser’s header) or refresh your browser page cache (Windows: Ctrl + F5 / Mac: Cmd + Shift + R), and if that doesn't work, please try viewing the platform in a different browser.

Registering for an account

• Confirmation Email not received - When registering for a new account, add your details to the Registration form and click the ‘Register’ button. A confirmation email will be sent to your email address. Click the link in the email to create your account. If you do not receive a confirmation email within 5 minutes:

  • Make sure that the email from AnalystAssist Mail has not been put in the spam/junk/promotions folder of your email acount. If it has, mark it as ‘Not Spam’ and open it in your Inbox.

  • Try resending the confirmation email - in the Login screen, enter your details and click the ‘Log in’ button. You will be informed that the account email has not yet been confirmed and given the option to ‘Resend the Confirmation Email’. Click that option, insert your email adress and click the button to re-trigger the sending of the confirmation email.

• Email already exists in the system - AnalystAssist only allows a single user account with each email address. It is possible to re-use an email address if an account was closed, but it must be re-confirmed via the Register screen.

  • If you are notified that your email account is already in the AnalystAssist system but you have never created an AnalystAssist account before, contact support.

  • If you have created an account previously but want to use a new email address, log in with the old email address and then follow the instructions in the Account screen to change the account email address.

Logging in to AnalystAssist

• Forgot your password - If you forget your account password, open the Log In screen and click the ‘Forgot your password?’ link. Fill in the form that is displayed with your email address and you will be sent a link to reset your account password.

• Log in screen frozen - If the screen freezes at any point, try refreshing the screen (Windows: Ctrl + F5 / Mac: Cmd + Shift + R) and then complete the form.

Screen freezes or becomes disabled

As a web-hosted application, the connection between your browser and the AnalalystAssist server may become disrupted. If the platform appears frozen or some features are inactive, try refreshing/reloading the page (using the circular arrow icon in your browser header). Most temporary connection issues will be resolved using this process.

If that still doesn’t work, try refreshing your browser page cache (Windows: Ctrl + F5 / Mac: Cmd + Shift + R) or try viewing the platform with a different browser.

Live View screen

• Camera not available - Make sure that your camera is correctly connected to a USB port on your computer. If it is, the camera name should appear in the ‘Camera’ drop-down list in the bottom left of the screen. If it is listed, make sure it is selected.

  If your camera is not listed:

  • Your browser may have blocked permission to the camera - Click the icon just to the left of the main URL address bar in your browser. That should list ‘Permissions for this site’ or ‘Site Settings’ as an option - use that option to try to reset the Camera permissions, making the setting ‘Ask’ by default, and ‘Allow for this site’. After resetting permissions, try closing and re-opening the Live View screen. Now you should be asked to grant permission for the browser to use your camera - grant permission and after a short pause, the live feed should appear in the Live View window.

  • The camera driver may be disabled/out of date/disrupted - Go to your computer Settings window, and select the Camera settings panel. Ensure your chosen camera appears in the list of devices and is working. If necessary, update the camera’s driver file, or trying uninstalling the camera and then restarting your computer to re-install the driver file automatically.

• Live view image too small - If the live view feed opens and it is not full screen, try closing and re-opening the Live View panel to reset it.

Dictation

• Microphone not available - Make sure that the microphone is correctly connected to the computer via USB or for an internal laptop microphone, see the advice regarding settings below:

  If AnalystAssist cannot access your microphone:

  • Your browser may have blocked permission to the microphone - Click the icon just to the left of the main URL address bar in your browser. That should list ‘Permissions for this site’ or ‘Site Settings’ as an option - use that option to try to reset the Microphone permissions, making the setting ‘Ask’ by default, and ‘Allow for this site’. After resetting permissions, try refreshing the AnalystAssist page and click the Dictate button again. Now you should be asked to grant permission for the browser to use your microphone - grant permission and after a short pause, the dictation countdown should begin.

  • The microphone driver may be disabled/out of date/disrupted - Go to your computer Settings window, and select the Sound settings panel. Ensure your chosen microphone appears in the list of devices and is working. If necessary, update the microphone’s driver file, or trying uninstalling the microphone and then restarting your computer to re-install the driver file automatically.

• Dictation process does not pick up dictated speech properly

  • Make sure to speak clearly, at a medium pace, pausing periodically, and with your mouth fairly close to the microphone.

  • If the microphone is struggling to pick up your speech clearly, adjust the sensitivity of the microphone. Go to the Settings window of your computer, and select the Sound panel. Identify the correct microphone in the list of devices and increase the input sensitivity of the microphone.