Contact Support

For non-urgent technical questions, bug reporting and feature requests, please post a message in the Community Forum.

Connect with our AI-powered Live Chat agent or transfer to a member of our team if we are available. If we are not available, you can leave a message and we will contact you back as soon as possible.

Please Note: The Live Chat requires ‘non-essential’ cookies to be enabled, in order to display. If you have previously disabled them when you first visited the site, you can reset them with the ‘Consent Preferences’ link.

For urgent technical issues including problems accessing the platform, please complete the form below, and we will get back to you as soon as possible.

Before reporting a problem, please make sure that your operating system (Windows / iOS) and browser are fully updated. Many temporary issues can be solved by reloading the screen (click the circular arrow icon in your browser’s header) or refresh your browser page cache (Windows: Ctrl + F5 / Mac: Cmd + Shift + R), and if that doesn't work, please try viewing the platform in a different browser.

To report a problem - If you are still experiencing an issue, please complete the form below, giving as much information as possible to help us identify what is happening: -

• what date the problem occurred

• the app page you experienced the problem on

• what you were in the process of doing when the problem occurred.