Technical Support

For technical issues including problems accessing the platform, please complete the form below, and we will get back to you as soon as possible.

Before reporting a problem, please make sure that your operating system (Windows / iOS) and browser are fully updated. Many temporary issues can be solved by reloading the screen (click the circular arrow icon in your browser’s header) or refresh your browser page cache (Windows: Ctrl + F5 / Mac: Cmd + Shift + R), and if that doesn't work, please try viewing the platform in a different browser.

To report a problem - If you are still experiencing an issue, please complete the form below, giving as much information as possible to help us identify what is happening: -

• What date the problem occurred?

• The app page you experienced the problem on?

• What you were in the process of doing when the problem occurred?